We believe your private information should be just that, private. However, to provide services to our clients we do need to collect some personal and financial information. This policy explains what we do and why we need do it.
What we collect
The level of information we require will depend on the service we offering to you and/ or our clients. We ask for your name address telephone numbers and email address for almost all services. We will need these details to provide the services and to comply with legislation. For clients purchasing properties or looking to take a tenancy with us we will need further information such as proof of address, passport/ drivers licenses, financial information such as the ability to obtain a mortgage, proof of cash, information to carry out credit check.
How we store the information
We take great care to keep your personal information safe, hard copies will be retained as required by legislation but will be carefully destroyed as soon as it is appropriate for us to do so.
Where information is stored on computer this is always password protected with secure firewalls.
How we contact you
We would normally contact you telephone, email, text message and letter. If you wish to change any of these then please email email@example.com or write to us at any of our offices.
What we do with the information
We will use the information we gather to carry out our duties to our clients and also to comply with current and future legislation.
Who we share the information with
We only share information with 3rd parties directly concerned in the services we offer such as passing details to solicitors when sales are agreed, financial advisors, surveyors, contractors vendors, deposit protection companies, credit reference agencies, landlords in connection with tenancies and sales etc. Please contact us if you have any concerns about this.
We do not and will not sell your data to any 3rd parties unless a part or all of our business was sold or transferred to another party. We may be required to provide your data to government bodies where we are legally obliged to do so on request.
Retention and Destruction
Upon request, any data may be removed provided removal will not affect the delivery of services such as a tenancy or affect legal compliance. For instance if you purchase a property from us we have to retain some information for a minimum period. If you require a copy of the information we hold then we will provide this free of charge.
Updates to this policy
We use certain tracking software that allows us to monitor how our site is used, see what are cookies. For example, we are able to track how many times a certain page is viewed. We do not use tracking software to gather personal information about our clients.
We may link to third party sites. We are not responsible for the content of those pages or their privacy practices. Although please be aware if you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
If you have any comments or questions about the administration of this site, you can contact us at firstname.lastname@example.org
If you don't wish to enable cookies, you'll still be able to browse the site and use it for general purpose although . Most web browsers have cookies enabled by default, so you will be able to disable them within your browser settings.
Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use usage information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related information to show you when you're browsing.