❔ How much does it cost to rent a property?
Five weeks rent as deposit required upon signing the lease. A holding deposit of one weeks rent will be required at application stage. A guarantor may be required and additional rental charges for pets, if accepted by the landlord, will be required. Please ask the branch for more details.
Fees are payable in two parts, the first due for your credit checks and references and the second half due for the sign up/ drawing up of the tenancy.
❔ Will I need a guarantor?
If you are under the age of 25 or receiving benefits you will require a homeowner guarantor. You may also require a guarantor if the landlord requests one or you have a poor credit history. If you are unsure you can speak to our Lettings team.
❔ How long does the tenancy run for?
Nearly all of our properties are for a 6 month tenancy which will then go to a rolling monthly contract after that. You may wish to sign another fixed tenancy agreement once your initial contract is up- this will be arranged by us, yourself and your landlord and will have a renewal fee of £50.
Our deposits are lodged in the Deposit Protection Scheme and you will be provided with paperwork.
❔ How do I apply for a property?
You will need to complete one of our application forms and return it to us with all your supporting documents either in person at one of our branches or via email. This will then be processed and submitted to the landlord. We will call you once we have updates or need further information.
❔ I live quite a distance away/ am unable to view a property- can I apply for a property without viewing it?
Unfortunately not. We are unable to accept applications from those who have not viewed a property as we are bound by the Distance Selling regulations. You can send a family member or friend to view on your behalf.
❔ What happens when I have been accepted for a property subject to my credit checks and references?
You will need to pay your first half of your application fee. We will carry out a credit check on you and other applicants/ your guarantor if this is applicable. We will also need to obtain landlord references and employment references if you have not rented before.
❔ What happens if my credit check fails?
On our application forms we ask you to declare any issues with your credit history such as CCJs. If your credit check provides something unexpected and this has not been declared to us, your fees are not refundable should the landlord no longer wish to proceed with the application. You can use a free credit check report so you have a better knowledge of your credit history. Your landlord may still wish to proceed with the application but it is at their discretion. They may ask you to provide a guarantor for added security.
❔ What happens if my referencing fails?
The landlord may decline you on the basis of a poor reference and your fees are non refundable.
❔ What happens after I have passed through references and credit checks?
We will be in touch with you to arrange a sign up and move in date. We will arrange a date with you to sign your paperwork and lodge your deposit. We will also arrange a move in date which you will pay your rent and collect your keys on. You will have the second part of your application, your deposit and your first months rent in advance left to pay. These appointments can be kept as one appointment on the same date if you wish.
❔ Booking a viewing
Our viewing times are:
9:00- 3:30 Monday to Friday during Autumn and Winter
9:00- 17:00 Monday to Friday during during the summer
We also offer Saturday viewings between 9:00- 12:30
You will need to contact our office on 01482 330486 or firstname.lastname@example.org and our team will make an appointment at a time suitable to you. We ask all our viewers to confirm their viewing by calling us- unconfirmed viewings are considered to be cancelled and will not be attended. Our lettings team carry application forms so you can take one at your viewing if you would like to apply for the property.
❔ Managed properties
Some of our properties are managed by us. This means that you will contact us and deal with us directly. Some landlords will manage the properties themselves and we are simply finding the tenant for them and dealing with the initial paperwork and deposit. Any communication should go straight to your landlord after you have signed up.