Tenant FAQs

Can I still view a property in person?

Yes, however there are now restrictions on physical viewings. You will need to complete a pre viewing application form to apply to view a property

How much does it cost to rent a property?

Five weeks rent as deposit required upon signing the lease and the first months rent in advance. A holding deposit of one weeks rent will be required at application stage should the landlord wish to proceed with your application which will be deducted against the first months rent upon moving in. A guarantor may be required and additional rental charges for pets, if accepted by the landlord, may be required. Please ask the branch for more details.

Will I need a guarantor?

If you are under the age of 25 or receiving benefits you will require a homeowner guarantor. You may also require a guarantor if the landlord requests one or you have a poor credit history. If you are unsure you can speak to our Lettings team.

How long does the tenancy run for?

Nearly all of our properties are for a 6 month tenancy which will then go to a rolling monthly contract after that. You may wish to sign another fixed tenancy agreement once your initial contract is up.


Our deposits are lodged in the Deposit Protection Scheme and you will be provided with paperwork.

How do I apply for a property?

You will need to complete one of our application forms and return it to us with all your supporting documents either in person at one of our branches or via email. This will then be processed and submitted to the landlord. We will call you once we have updates or need further information.

I live quite a distance away/ am unable to view a property- can I apply for a property without viewing it?

Unfortunately not. We are unable to accept applications from those who have not viewed a property as we are bound by the Distance Selling regulations. You can send a family member or friend to view on your behalf.

What happens when I have been accepted for a property subject to my credit checks and references?

You will need to pay your holding deposit and then complete your referencing process.

What happens if my credit check fails?

On our application forms, we ask you to declare any issues with your credit history such as CCJs. If your credit check provides something unexpected and this has not been declared to us, your holding deposit is not refundable should the landlord no longer wish to proceed with the application. You can use a free credit check report so you have a better knowledge of your credit history. Your landlord may still wish to proceed with the application but it is at their discretion. They may ask you to provide a guarantor for added security.

What happens if my referencing fails?

The landlord may decline you on the basis of a poor reference.

What happens after I have passed through references and credit checks?

We will be in touch with you to arrange a sign-up and move in date.

Whitakers Estate Agents are a member of the Property Redress Sceheme and The Property Ombusman.